Returns
Simply visit our returns portal below to begin your return. You will require your order number and email address that was used when placing the order.
Please note: Any purchases made during our sales period cannot be repurchased for the same sale price if returned for incorrect size/change of mind reasonings. As per our returns policy, all items purchased at a reduced price are part of our 'Final Sale' collection and are not eligible for return unless deemed faulty.
We want you to be 100% happy with your order. If you change your mind for any reason, we’ve made it super easy for you to return your order to us.
• 14 Day Return Policy: You may return full-priced items within 14 days of receiving your order for a refund or store credit, provided they comply with our return conditions.
• 28 Day Return Policy: Eligible full-priced items returned within 28 days will be accepted for a store credit.
The following conditions apply:
• A $12 AUD shipping fee applies to change-of-mind returns. This fee does not apply to returns of items deemed faulty under the Australian Consumer law.
• Incorrect size/change of mind items must be returned within 14 days of receiving your parcel for a refund or store credit, or within 28 days for a store credit only (whether you are a domestic or international customer). We recommend trying on your items as soon as you receive them to ensure you can return them within the timeframe.
• To be eligible for a return, items must be in their original condition—unworn, unwashed, unaltered, and with all original tags attached. Returned items must also be free from makeup, fragrance, and any signs of wear. Please note that this policy applies to change-of-mind returns. Under the Australian Consumer Law, you are entitled to a replacement or refund in the event an item is faulty.
• All items purchased at a reduced price are ‘Final Sale’ and cannot be returned for a refund, store credit or exchange, unless the item is confirmed to have a fault. These are last chance styles that will not be restocked. Any unauthorised Final Sale items which are returned, will incur a return shipping fee at the customers expense.
• All refunds are issued to the payment method used for the order. If a Gift Card/Store Credit was used, the refund would be processed back to the same method.
• Due to fast turnaround times, we do not offer exchanges.
Pre-orders:
Please note pre-orders cannot be amended or changed. If you placed an
order with an in-stock item in the same cart your order will be split into two shipments,
therefore you will be charged an additional shipping fee when the pre-order is available
for dispatch.
Swimwear and Bodysuits:
Customers must try on items wearing undergarments. If you
wish to return an item, the tags and protective hygiene strip must remain in place. The
item will not be accepted if either of these have been removed or altered, or if the item
shows signs of wear, except in cases where the item is found to be faulty.
Intimates:
For hygiene reasons, underwear and undergarments, including adhesive
bra and tape products are not returnable for change of mind/incorrect size.
Shoes:
Please try on shoes for fit on soft surfaces. We will not accept shoes returned
with sole markings or scratches. If you have received a shoe box, this must also be
returned with the shoes in its original condition, unless the item is confirmed to have
a fault.
Earrings:
Due to hygiene reasons all earrings are FINAL SALE and cannot be
returned, including for change of mind. This excludes earrings that have been confirmed
faulty.
Beauty Products/Perfumes/Tan:
Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.
Gift Cards:
Gift Cards are non-returnable and cannot be exchanged for cash. They are
valid for 3 years from the date of issue and are issued in AUD. Vouchers purchased on
our website can be redeemed both online and at our store located at Kawana Shopping
World.
Online purchases cannot be returned in-store and must be posted back per the above criteria.
If you believe an item is faulty, please contact our Customer Service team at [email protected]. Faulty items will be assessed and, if confirmed as faulty, will be accepted for return.
For your convenience, our return policy is communicated across multiple touchpoints, including the product listing, checkout process, and your order confirmation email.
Thank you for shopping with Billy J!
We want you to be 100% happy with your purchase. If you change your mind for any reason, we’ve made it super easy for you to return instore.
• 14 Day Return Policy: Incorrect size/change of mind full-priced items within 14 days of your purchase can be returned for a refund or store credit, provided they comply with our return conditions.
• 28 Day Return Policy: Incorrect size/change of mind full-priced items can be returned within 28 days qualify for a store credit.
The following conditions apply:
Proof of purchase in receipt form is required.
Due to health regulations, earrings and beauty products/cosmetics cannot be returned unless faulty - please make your selection carefully.
Items must be in their original condition, unworn, unwashed, unaltered, and with all tags attached. Please ensure that returned items are free of makeup, scents, or any signs of wear unless returned due to a fault.
All refunds are issued to the payment method used for the order.
If a Gift Card/Store Credit was used, the refund will be processed back to the same method.
We want you to be 100% happy with your order. If you change your mind for any reason, we’ve made it super easy for you to return your order back to us.
• 30 Day Return Policy: Full-priced items returned due to change of mind or incorrect sizing are eligible for store credit if returned within 30 days of purchase, provided they meet our returns policy.
The following conditions apply:
• A flat rate $25 AUD shipping fee will be deducted from your return total once received and processed. This fee does not apply to returns of items deemed faulty under the Australian Consumer law.
• Incorrect size/change of mind items must be returned within 30 days of receiving your parcel for a store credit. We recommend trying on your items as soon as you receive them to ensure you can return them within the timeframe.
• To be eligible for a return, items must be in their original condition—unworn, unwashed, unaltered, and with all original tags attached. Returned items must also be free from makeup, fragrance, and any signs of wear. Please note that this policy applies to change-of-mind returns. Under the Australian Consumer Law, you are entitled to a replacement or refund in the event an item is faulty.
• All items purchased at a reduced price are ‘Final Sale’ and cannot be returned for a refund, store credit or exchange, unless the item is confirmed to have a fault. These are last chance styles that will not be restocked. Any unauthorised Final Sale items which are returned, will incur a return shipping fee at the customers expense.
• All refunds are issued to the payment method used for the order. If a Gift Card/Store Credit was used, the refund would be processed back to the same method.
• Due to fast turnaround times, we do not offer exchanges.
Pre-orders:
Please note pre-orders cannot be amended or changed. If you placed an
order with an in-stock item in the same cart your order will be split into two shipments,
therefore you will be charged an additional shipping fee when the pre-order is available
for dispatch.
Swimwear and Bodysuits:
Customers must try on items wearing undergarments. If you
wish to return an item, the tags and protective hygiene strip must remain in place. The
item will not be accepted if either of these have been removed or altered, or if the item
shows signs of wear, except in cases where the item is found to be faulty.
Intimates:
For hygiene reasons, underwear and undergarments, including adhesive
bra and tape products are not returnable for change of mind/incorrect size.
Shoes:
Please try on shoes for fit on soft surfaces. We will not accept shoes returned
with sole markings or scratches. If you have received a shoe box, this must also be
returned with the shoes in its original condition, unless the item is confirmed to have
a fault.
Earrings:
Due to hygiene reasons all earrings are FINAL SALE and cannot be
returned, including for change of mind. This excludes earrings that have been confirmed
faulty.
Beauty Products/Perfumes/Tan:
Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.
Gift Cards:
Gift Cards are non-returnable and cannot be exchanged for cash. They are
valid for 3 years from the date of issue and are issued in AUD. Vouchers purchased on
our website can be redeemed both online and at our store located at Kawana Shopping
World.
Online purchases cannot be returned in-store and must be posted back per the above criteria.
If you believe an item is faulty, please contact our Customer Service team at [email protected]. Faulty items will be assessed and, if confirmed as faulty, will be accepted for return.
For your convenience, our return policy is communicated across multiple touchpoints, including the product listing, checkout process, and your order confirmation email.
Thank you for shopping with Billy J!
We want you to be 100% happy with your order. If you change your mind for any reason, we’ve made it super easy for you to return your order back to us:
• 30 Day Return Policy: Full-priced items returned due to change of mind or incorrect sizing are eligible for store credit if returned within 30 days of purchase, provided they meet our returns policy.
The following conditions apply:
• A flat rate $25 USD shipping fee will be deducted from your return total once received and processed. This fee does not apply to returns of items deemed faulty.
• Incorrect size/change of mind items must be returned within 30 days of receiving your parcel for a store credit. We recommend trying on your items as soon as you receive them to ensure you can return them within the timeframe.
• To be eligible for a return, items must be in their original condition—unworn, unwashed, unaltered, and with all original tags attached. Returned items must also be free from makeup, fragrance, and any signs of wear. Please note that this policy applies to change-of-mind returns. Under the Australian Consumer Law, you are entitled to a replacement or refund in the event an item is faulty.
• All items purchased at a reduced price are ‘Final Sale’ and cannot be returned for a refund, store credit or exchange, unless the item is confirmed to have a fault. These are last chance styles that will not be restocked. Any unauthorised Final Sale items which are returned, will incur a return shipping fee at the customers expense.
• All refunds are issued to the payment method used for the order. If a Gift Card/Store Credit was used, the refund would be processed back to the same method.
• Due to fast turnaround times, we do not offer exchanges.
Pre-orders:
Please note pre-orders cannot be amended or changed. If you placed an
order with an in-stock item in the same cart your order will be split into two shipments,
therefore you will be charged an additional shipping fee when the pre-order is available
for dispatch.
Swimwear and Bodysuits:
Customers must try on items wearing undergarments. If you
wish to return an item, the tags and protective hygiene strip must remain in place. The
item will not be accepted if either of these have been removed or altered, or if the item
shows signs of wear, except in cases where the item is found to be faulty.
Intimates:
For hygiene reasons, underwear and undergarments, including adhesive
bra and tape products are not returnable for change of mind/incorrect size.
Shoes:
Please try on shoes for fit on soft surfaces. We will not accept shoes returned
with sole markings or scratches. If you have received a shoe box, this must also be
returned with the shoes in its original condition, unless the item is confirmed to have
a fault.
Earrings:
Due to hygiene reasons all earrings are FINAL SALE and cannot be
returned, including for change of mind. This excludes earrings that have been confirmed
faulty.
Beauty Products/Perfumes/Tan:
Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.
Gift Cards:
Gift Cards are non-returnable and cannot be exchanged for cash. They are
valid for 3 years from the date of issue and are issued in AUD. Vouchers purchased on
our website can be redeemed both online and at our store located at Kawana Shopping
World.
Online purchases cannot be returned in-store and must be posted back per the above criteria.
If you believe an item is faulty, please contact our Customer Service team at [email protected]. Faulty items will be assessed and, if confirmed as faulty, will be accepted for return.
For your convenience, our return policy is communicated across multiple touchpoints, including the product listing, checkout process, and your order confirmation email.
Thank you for shopping with Billy J!
We want you to be 100% happy with your order. If you change your mind for any reason, we’ve made it super easy for you to return your order back to us -
• 30 Day Return Policy: Eligible full-priced items returned within 30 days are eligible for a store credit.
The following conditions apply:
• A flat rate $35 AUD shipping fee will be deducted from your return total once received and processed. This fee does not apply to returns of items deemed faulty.
• Incorrect size/change of mind items must be returned within 30 days of receiving your parcel for a store credit. We recommend trying on your items as soon as you receive them to ensure you can return them within the timeframe.
• To be eligible for a return, items must be in their original condition—unworn, unwashed, unaltered, and with all original tags attached. Returned items must also be free from makeup, fragrance, and any signs of wear. Please note that this policy applies to change-of-mind returns. Under the Australian Consumer Law, you are entitled to a replacement or refund in the event an item is faulty.
• All items purchased at a reduced price are ‘Final Sale’ and cannot be returned for a refund, store credit or exchange, unless the item is confirmed to have a fault. These are last chance styles that will not be restocked. Any unauthorised Final Sale items which are returned, will incur a return shipping fee at the customers expense.
• All refunds are issued to the payment method used for the order. If a Gift Card/Store Credit was used, the refund would be processed back to the same method.
• Due to fast turnaround times, we do not offer exchanges.
Pre-orders:
Please note pre-orders cannot be amended or changed. If you placed an
order with an in-stock item in the same cart your order will be split into two shipments,
therefore you will be charged an additional shipping fee when the pre-order is available
for dispatch.
Swimwear and Bodysuits:
Customers must try on items wearing undergarments. If you
wish to return an item, the tags and protective hygiene strip must remain in place. The
item will not be accepted if either of these have been removed or altered, or if the item
shows signs of wear, except in cases where the item is found to be faulty.
Intimates:
For hygiene reasons, underwear and undergarments, including adhesive
bra and tape products are not returnable for change of mind/incorrect size.
Shoes:
Please try on shoes for fit on soft surfaces. We will not accept shoes returned
with sole markings or scratches. If you have received a shoe box, this must also be
returned with the shoes in its original condition, unless the item is confirmed to have
a fault.
Earrings:
Due to hygiene reasons all earrings are FINAL SALE and cannot be
returned, including for change of mind. This excludes earrings that have been confirmed
faulty.
Beauty Products/Perfumes/Tan:
Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.
Gift Cards:
Gift Cards are non-returnable and cannot be exchanged for cash. They are
valid for 3 years from the date of issue and are issued in AUD. Vouchers purchased on
our website can be redeemed both online and at our store located at Kawana Shopping
World.
Online purchases cannot be returned in-store and must be posted back per the above criteria.
If you believe an item is faulty, please contact our Customer Service team at [email protected]. Faulty items will be assessed and, if confirmed as faulty, will be accepted for return.
For your convenience, our return policy is communicated across multiple touchpoints, including the product listing, checkout process, and your order confirmation email.
Thank you for shopping with Billy J!
*All gift cards are issued in AUD
We want you to be 100% happy with your order. If you change your mind for any reason, we’ve made it super easy for you to return your order back to us.
• 30 Day Return Policy: Full-priced items returned due to change of mind or incorrect sizing are eligible for store credit if returned within 30 days of purchase, provided they meet our returns policy.
Purchase a returns label at your local post office and send your eligible items back to
the following address:
Billy J Returns
1/32 Hoopers Road,
Kunda Park, QLD, 4556.
Australia.
The following conditions apply:
• Incorrect size/change of mind items must be returned within 30 days of receiving your parcel for a store credit. We recommend trying on your items as soon as you receive them to ensure you can return them within the timeframe.
• To be eligible for a return, items must be in their original condition—unworn, unwashed, unaltered, and with all original tags attached. Returned items must also be free from makeup, fragrance, and any signs of wear. Please note that this policy applies to change-of-mind returns. Under the Australian Consumer Law, you are entitled to a replacement or refund in the event an item is faulty.
• All items purchased at a reduced price are ‘Final Sale’ and cannot be returned for a refund, store credit or exchange, unless the item is confirmed to have a fault. These are last chance styles that will not be restocked. Any unauthorised Final Sale items which are returned, will incur a return shipping fee at the customers expense.
• All refunds are issued to the payment method used for the order. If a Gift Card/Store Credit was used, the refund would be processed back to the same method.
• Due to fast turnaround times, we do not offer exchanges.
Pre-orders:
Please note pre-orders cannot be amended or changed. If you placed an
order with an in-stock item in the same cart your order will be split into two shipments,
therefore you will be charged an additional shipping fee when the pre-order is available
for dispatch.
Swimwear and Bodysuits:
Customers must try on items wearing undergarments. If you
wish to return an item, the tags and protective hygiene strip must remain in place. The
item will not be accepted if either of these have been removed or altered, or if the item
shows signs of wear, except in cases where the item is found to be faulty.
Intimates:
For hygiene reasons, underwear and undergarments, including adhesive
bra and tape products are not returnable for change of mind/incorrect size.
Shoes:
Please try on shoes for fit on soft surfaces. We will not accept shoes returned
with sole markings or scratches. If you have received a shoe box, this must also be
returned with the shoes in its original condition, unless the item is confirmed to have
a fault.
Earrings:
Due to hygiene reasons all earrings are FINAL SALE and cannot be
returned, including for change of mind. This excludes earrings that have been confirmed
faulty.
Beauty Products/Perfumes/Tan:
Due to hygiene reasons and general health and safety, we do not accept change of mind return requests on beauty products.
Gift Cards:
Gift Cards are non-returnable and cannot be exchanged for cash. They are
valid for 3 years from the date of issue and are issued in AUD. Vouchers purchased on
our website can be redeemed both online and at our store located at Kawana Shopping
World.
Online purchases cannot be returned in-store and must be posted back per the above criteria.
If you believe an item is faulty, please contact our Customer Service team at [email protected]. Faulty items will be assessed and, if confirmed as faulty, will be accepted for return.
For your convenience, our return policy is communicated across multiple touchpoints, including the product listing, checkout process, and your order confirmation email.
Thank you for shopping with Billy J!
All items purchased at a reduced price are ‘Final Sale’ and cannot be returned for a refund, store credit or exchange, unless the item is deemed faulty. These are clearance or last chance styles that will not be restocked. Any unauthorised Final Sale items that are returned, will incur a return shipping fee at the customers expense.
Our Final Sale policy is available to read at multiple touchpoints of our website, including product pages, FAQ's and our Return Policy. By proceeding at checkout, customers acknowledge and agree to these terms.
We understand shopping for your special day can be difficult, so we are offering an alternate returns policy for our brides. If you purchase 3 or more full priced dresses from our Bridesmaid Collection (including Mi Amore, Mon Cheri, Je'taime, and L'amour) in one transaction, you can return them within 30 days for a full refund to your original payment method if they are unsuitable (excluding postage). The 30 day window begins from the date you receive your dresses.
For more information regarding our refund policy click here.
If you have any further queries regarding your return, please contact [email protected]
It is important that all returned items are in line with our returns policy.
If you wish to return an item, please click HERE and follow the prompts. Please note that returns from different orders cannot be processed together but can be mailed out together. All Australian, USA, UK, Canadian and NZ customers will receive an auto generated returns label upon submitting your return. A fee will be deducted from your total to cover the return shipping cost.
If you are an International Customer (excluding USA, UK, Canada & NZ), please follow the steps above to return. You will need to purchase a returns label from your local post office.
We endeavour to process returns as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your return once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned.
We're so sorry if an item you received is not in perfect condition. Please email us at [email protected] so we can resolve this for you. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. Please note if more than the faulty item is returned within the same parcel, we will be unable to cover the return postage. A returns label will be issued VIA email should your item be deemed with a manufacturing fault by our team.
If you have received an item you did not order, please email us at [email protected] along with your order number, providing as much detail as possible so that we can resolve this for you.
Upon receipt of the item/s, they will be checked to make sure they meet the conditions above and you will receive notification via email of your preferred outcome (excluding original shipping cost and discounts).
We endeavour to process returns as soon as they are received, but please allow up to 5 business days for it to be processed. International returns may experience a processing delay if your item is faulty or requires additional inspection. We appreciate your understanding as we ensure everything is properly checked and handled.
We cannot process returns until your item(s) have physically reached our returns department. We recommend keeping a copy of your tracking number, as we will not be responsible for parcels lost in transit.
Purchases made using AFTERPAY or ZIP PAY follow the same return conditions. If you have selected a Gift Card, this will be issued upon receiving your items and you will continue to pay your balance off in the normal payment schedule to Afterpay or Zip Pay. Your Billy J credit will be available to be used immediately. We cannot cancel Afterpay or Zip Pay payments if you choose to send back your order.
For information regarding our refund policy click HERE.
Unfortunately, due to the fast turnover of styles we do not offer exchanges.
International and domestic customers will need to cover the cost of their return.
A note for our domestic customers: For your convenience we have a negotiated flat returns rate of $12 AUD per parcel with Australia Post to send your parcel back to us. Though this is done through Billy J's return portal, this amount will be deducted from your return when processed. Please note, subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately, as we are not responsible to pay duties to receive the goods. If there is a charge, it may be deducted from your return.
Please note CAD and UK customers: a flat shipping rate of $35 AUD will be deducted from your store credit once received and processed.
Please note NZ customers: a flat shipping rate of $25 AUD will be deducted from your store credit once received and processed.
Please note US customers: a flat shipping rate of $25 USD will be deducted from your store credit once received and processed.
For all other international customers, please purchase a returns label at your local post office and send your items back to the following address -
Billy J Boutique
2/32 Hoopers Road
Kunda Park
QLD, 4556
If your tracking confirms that your return has arrived at our warehouse, please allow up to 5 business days for this to be processed.
Please note, international returns may experience a processing delay if your item is faulty or requires additional inspection. We appreciate your understanding as we ensure everything is properly checked and handled.
If your return has arrived back to our warehouse and has not been processed within 5 business days, please email us at [email protected] to help resolve the matter.
BILLY J RETURNS DEPARTMENT
2/32 Hoopers Road
Kunda Park, QLD
AUS
4556